FAQ

1. What is Pet Whisk?
Pet Whisk is a pet care brand dedicated to making life easier for pet owners. We offer high-quality products that help keep your pets happy, healthy, and your home fur-free.

2. How long will my order take to arrive?
We work with international suppliers to bring you the best prices. Shipping usually takes 10–18 business days depending on your location. You’ll receive a tracking number once your order ships.

3. How do I track my order?
Once your order is shipped, you’ll receive a tracking email. You can also track your order through our “Track My Order” page or by contacting us at hello@petwhisk.com.

4. Do you offer returns or exchanges?
Yes — we offer 14-day returns from the delivery date for defective or damaged items. Simply email us at hello@petwhisk.com with your order number.

5. What if my item arrives damaged or defective?
Please contact us within 48 hours of receiving your package, and we’ll send you a replacement or issue a refund right away.

6. Do you ship internationally?
Yes, we currently ship to most countries, including Canada, the USA, and the UK.

7. Can I cancel or change my order?
You can cancel or modify your order within 12 hours of placing it. After that, it’s already being processed by our warehouse team.

8. How can I contact Pet Whisk?
You can reach us anytime at hello@petwhisk.com — our support team is happy to help!